Wayfinding is not just about finding one’s path; it’s a social dance that connects us to one another.
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Typography design is a big thing in the design industry. But to those outside the design industry, it is largely invisible.
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While I’ve attended plenty of these health-focused conferences over the years, without fail I’ll have someone ask me a seemingly simple question: “Why are you here?”
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Am I frustrated that stupid signage still pervades every arena of our public lives? Yes. Do I have hope that things are starting to change in the world of signage for the better? Also, yes.
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Landmarks can have a transformative effect on an otherwise dull or plain environment. And if you can make users smile through your landmark, even better.
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It would be easy for traditional skills – like sign writing – to be forgotten and left obsolete. But their beauty is worth celebrating and keeping alive.
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Tracing and retelling these cultural narratives are an increasingly important part of our work, especially as it applies to human-centred design.
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Maps are simplified representations of an incredibly complex and shifting world. What we choose to include – or not include – directly impacts who uses them, and how.
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UX design is an important part of an increasingly blended whole that is human-centric design.
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Creating a successful wayfinding journey in such a limited constructed surface required us to look at the solution from a slightly different perspective.
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If wing B-E all look the same in the AZ Groeninge - Kortrijk, Belgium, how can the patient possibly plan their way?
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We think every effective wayfinding concept starts with matching the specific environment with the care process and the patient journey.
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It’s important for designers to recognise that Service Design and UX are not mutually exclusive – they can be interdependent and even synergistic.
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By creating spaces that prioritise social housing residents’ needs and wants, we can help to foster greater social cohesion and improve overall quality of life for those in need.
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When it comes to pictogram design, what might be obvious and straightforward for one person isn’t always that clear for someone else from a different cultural or language background.
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Human-centred design is here to stay. What we are pushing for is a more critical consideration of what it actually is, and what it needs to include to be deserving of that title.
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I was very happy to be invited to speak at this year’s European Health Design Conference in London. But I wasn’t there to talk about successful hospital design – I was there to talk about failure first.
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As designers, we have the power to influence how people experience spaces. We have the ability to transform them from overwhelming to calming, illegible to legible, strange to familiar.
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We may assume that because we are busy we must be doing good work. I can attest that this isn’t always the case. In fact, it’s rarely the case.
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To engage authentically with all users takes time. But it’s time well spent to ensure more people have a seat at the design table, and everyone feels welcomed in our spaces of work and play.
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