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Orchestrating human-centred environments.
How we build Universal Design into any environment
How we build Universal Design into any environment

Pinpointing the often numerous opportunities to make a space better for everyone using Universal Design principles is second nature to us. More often than not, it’s a matter of common sense. 

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Michel Verheem16 May 2023Comment
Our Thinking: New social housing and my mother-in-law
Our Thinking: New social housing and my mother-in-law

Viv's Place recognises that home isn't just a place – it's a feeling of safety, somewhere to form connections, and a sense of dignity. 

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Michel Verheem28 April 2023Comment
Environmental Psychology and Wayfinding: When User Experience & Navigation worlds collide
Environmental Psychology and Wayfinding: When User Experience & Navigation worlds collide

I’ve taken a dip into a world I’m both fascinated and (slightly) intimidated by – the world of environmental psychology. 

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Michel Verheem27 April 2023Comment
Our Thinking: End-to-end wayfinding
Our Thinking: End-to-end wayfinding

In our role as wayfinders, we need to think about the entire journey a user has to take to reach their destination and return home again. If we’ve done our job well, you won’t even notice where we’ve made interventions.

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Magdalena Zatorska20 April 2023Comment
Our Thinking: The Myth of Shared Zones
Our Thinking: The Myth of Shared Zones

Melbourne’s attempt to turn “Little” streets into shared promenades is failing. Why? Poor education, a lack of considered design, and a little bit of crossed cultural wiring. 

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Michel Verheem31 March 2023Comment
Creating navigability through legibility
Creating navigability through legibility

A legible environment is just that, an environment that the user can read, can understand, can interact with – preferably with minimal signage. 

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Michel Verheem30 March 2023Comment
Our Thinking: Communicate for Now
Our Thinking: Communicate for Now

"Please note," "Actually," "Final outcome," and "Currently" – what do these phrases have in common? They are often unnecessary. 

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Michel Verheem27 February 2023Comment
Designing for neurodiversity – How we create welcoming public spaces
Designing for neurodiversity – How we create welcoming public spaces

A client asked me how we design for neurodiversity. My answer? We already design our solutions with neurodiversity needs in mind. 

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Michel Verheem27 February 2023Comment
Our Thinking: Making the pictogram accessible
Our Thinking: Making the pictogram accessible

Pictograms can be an effective and versatile communication tool. However, such a powerful device should be revised to truly represent everyone in our community.

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Camila González Benöhr13 February 2023Comment
Our Thinking: What happened to the neon sign?
Our Thinking: What happened to the neon sign?

Neon signs represent days gone by and emit a glow like no other. They’ve largely gone the way of new light sources, but their appeal still shines strong for many – me included.

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Michel Verheem30 January 2023Comment
No standard for beauty
No standard for beauty

In the space between standards and aesthetics often dwells many design solutions, but it requires independent thinking and energy to unearth it. 

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Michel Verheem30 January 2023Comment
Our Thinking: A Year of Stupid Signs
Our Thinking: A Year of Stupid Signs

Over the past year, I’ve collated my fair share of stupid signs. As a kind of strange celebration of all things weird, wacky and whimsically bad in the world of signage, we’ve collated some of our favourite stupid signs from 2022. 

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Michel Verheem22 December 2022Comment
How do you solve a problem like digital wayfinding?
How do you solve a problem like digital wayfinding?

Digital wayfinding is at its heart a design challenge – and it's one we’re looking to tackle, when the conditions are right. 

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Michel Verheem21 December 2022Comment
Our Thinking: Better together – The power of co-design
Our Thinking: Better together – The power of co-design

We don’t expect divine inspiration to visit us within the confines of our studio. Instead, we go looking for connection in creation.

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Camila González Benöhr14 December 2022Comment
Our Thinking: Architect as wayfinder
Our Thinking: Architect as wayfinder

Architects and wayfinding consultants are working towards the same goal: to create a space that is easy and welcoming for everyone who enters it – both have slightly different ways of achieving this.

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Magdalena Zatorska29 November 2022Comment
Successful project management, whether big or small
Successful project management, whether big or small

We’ve learnt plenty from our collective decades of project management experience. It all comes in handy on projects, whether big or small.

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Michel Verheem24 November 2022Comment
When KPIs converge, the user wins
When KPIs converge, the user wins

As wayfinders, we can make substantial differences in a project. The key is finding ways to listen to one another.

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Michel Verheem28 October 2022Comment
Our Thinking: Wayfinder as truth teller
Our Thinking: Wayfinder as truth teller

As wayfinding consultants, the role we have to play is one of modern day truthsayer: we have to tell people what we think and what we know, clearly and plainly. Our primary concern is people, after all.

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Michel Verheem26 September 2022Comment
The ID-LAB way is now the NSW Health way
The ID-LAB way is now the NSW Health way

We think that hospitals need to fast-track better wayfinding now before the opportunity passes to make real, lasting change. NSW Health recognised this opportunity in the form of the new Wayfinding for Healthcare Facilities guidelines.

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Kim Leenards2 September 2022Comment
Is literacy the largest accessibility problem in Australia’s hospitals?
Is literacy the largest accessibility problem in Australia’s hospitals?

As wayfinders on these hospital projects designed to last generations, we have to implement strategies to contend with Australia’s literacy issue now, and into the future.

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Michel Verheem25 July 2022Comment
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Contact

  • Melbourne
    +61 (0)3 9663 9452
    info.au@idlab.global

  • Amsterdam
    +31 (0)6 53 69 13 53
    info.nl@idlab.global

  • Bordeaux
    +33 (0)5 57 77 92 20
    info.fr@idlab.global

  • Auckland
    ‭+64 (0)21 542 208‬
    info.nz@idlab.global

  • London
    +44 (0)7949 982 852
    info.uk@idlab.global

ID-LAB
180 Russell St,
Melbourne, VIC, 3000,
Australia
+61 3 9663 9452 info.au@idlab.global
Hours
Mon 9am to 6pm
Tue 9am to 6pm
Wed 9am to 6pm
Thu 9am to 6pm
Fri 9am to 5pm